ZIAX: A dialog platform for chatbots and voice robots

ZIAX is a dialog platform for creating and integrating voice robots and chatbots using artificial intelligence. The platform is suitable for any text or voice channel. ZIAX tracks the context of the conversation, extracts relevant data, and supports topic switching.

Tasks that can be delegated to the ZIAX include

  • Automating the first line of support
  • Conducting surveys and questionnaires
  • Receiving and confirming orders/bookings/deliveries
  • Service management
  • Providing consultation to support field staff
  • Automating the mass recruitment and onboarding process
  • Training of new employees
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    Advantages of ZIAX

  • Processing of 60-80% of requests by robot without employee involvement
  • Optimization of business processes and cost reduction up to 50%
  • Fast robot training due to contextual and content model and WEB-interface availability
  • Integration with any systems due to API
  • One robot can service both phone and text channels simultaneously
  • Extraction of parameters from human phrases and normalization of these parameters for work with API
  • Possibility of installation on the customer's premises

  • The ZIAX ASR voice module is used for speech recognition in telephone calls, i.e. it translates the audio signal into text format. The solution can be used for voice control, voice commands, voice text input or voice search. ZIAX ASR is also used for IVR, voice chatbots, transcript writing, text dictation and speech analytics. In addition, the solution is equipped with a post-processing function, which outputs number formats, not text, as it happens in all modern speech recognition platforms.

    A special feature of the solution is that ZIAX ASR has an accuracy of speech recognition in difficult acoustic conditions of about 85%, which is 10% more than similar domestic solutions, which depending on the conditions can recognize from 25 to 75%.