ZIAX: A dialog platform for chatbots and voice robots
ZIAX is a dialog platform for creating and integrating voice robots and chatbots using artificial intelligence. The platform is suitable for any text or voice channel. ZIAX tracks the context of the conversation, extracts relevant data, and supports topic switching.
Tasks that can be delegated to the ZIAX include
Advantages of ZIAX
The ZIAX ASR voice module is used for speech recognition in telephone calls, i.e. it translates the audio signal into text format. The solution can be used for voice control, voice commands, voice text input or voice search. ZIAX ASR is also used for IVR, voice chatbots, transcript writing, text dictation and speech analytics. In addition, the solution is equipped with a post-processing function, which outputs number formats, not text, as it happens in all modern speech recognition platforms.
A special feature of the solution is that ZIAX ASR has an accuracy of speech recognition in difficult acoustic conditions of about 85%, which is 10% more than similar domestic solutions, which depending on the conditions can recognize from 25 to 75%.