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Developer and provider of modern communications solutions
Software products
SATEL software development center specializes in designing individual «turnkey» corporate applications, fully customized to customer requirements. Developed solutions cater to any and all business specifics and seamlessly integrate into existing corporate systems. We implement projects ranging from simple to complex ones and provide a full range of services: from preliminary surveys, design and technical specifications to development, testing, support and user training. We also provide a comprehensive set of application development and support services for all popular mobile platforms.

Retail & Transit Unit (RTU) is a VoIP platform to manage full-scale local, area, DLD/ILD communications based on IP technology subject to existing national laws. The platform can be used as carrier-grade automatic telephone exchange (ATE), transit ATE, platform for virtual ATE services to subscribers.

RTU Platform features a wide range of advanced user functions and can be used for building corporate networks of any level of complexity as a distributed or a private automatic branch exchange (PABX).

  • Certified for use in public telecommunications networks
  • Implemented either as software or as a software and hardware suite component
  • Modular structure enables incremental system performance increase in line with increased loads

RTU Platform is based on scalable modular software, including a set of one or multiple components, depending of Customer objectives:

RTU MTT – traffic transit module (Class 4)
RTU MOA – customer service module (Class 5) 
RTU Client – subscriber mobile application (software-based phone)
Virtual ATE Portal – Subscriber account
RTU Selector – Intercom and conference call module

RTU MTT Traffic Transit Module This is a software switch for telephony VoIP and OKS-7 traffic transit with extended routing and control fucntions. Major RTU MTT features include session border controller functions – authentication and authorisation, transparent transfer of SIP-requests and network topology hiding, traffic encryption, signalling protocol and media codec conversion.

RTU MOA Customer Service Module This is a software switch for telecom and smart services to subscribers. The module is designed for set-up of local communications hubs and PABX.

For corporate customers — internal enterprise communications, including branches and mobile offices with short codes and Centrex services, and also unified communications (videolink, instant messaging, user status control etc.). Optionality to build distributed internal telephone networks for corporate branches.

For telecom operators — telephony services to private subscribers, corporate customer services (virtual ATE, virtual office, call centers, facsimile communications, televoting etc.) and SaaS model-based virtual telecom operator set-up.

RTU Client Mobile App RTU Client is a cross –platform subscriber app for various online communications for smartphone and tablet use (Android and iOS). The app combines software SIP-phone and videophone functions and also performs as an instant messaging service client.

RTU Client enables use of personal computer, tablet or smartphone as a user terminal supporting audio- and video communications, exchange of instant messages and files, SMS, and also access to voice services and VAS, supported by RTU Platform.

Virtual ATE Portal Intuitive Virtual ATE administrator and subscriber interfaces, providing:

  • Simplified virtual ATE management for corporate customers
  • Web-based phone for incoming and outgoing calls by end user
  • Extended virtual ATE functionality for customers (conference calls, voice menus, virtual fax machines, various external numbers (incl. regional, DLD/ILD), personnel performance management, conversation recording and easy access to records, financial controls)
  • Convenient monetization of telecom operator services
  • Workload reduction for telecom operator customer service
  • Central management of multiple RTU-based communications hubs in operator network
  • Expedient adaptation to Customer corporate branding

RTU Selector RTU Selector is a conference call management module for audio-conferencing. The module enables extraordinary or scheduled conference calls, list-based or manual entry of subscribers. During conference calls, participants can for the floor, and call facilitators have broad moderation capabilities.

RTU Platform Implementation Advantages

  • Modular architecture
  • High performance and call processing speed
  • Existing packet-based network used as transport network
  • Extensive list of advanced value-added services
  • Adaptation options based on customer technical specifications
  • Adaptability and existing infrastructure integration based on SIP, H.323, MGCP and H.248 (MEGACO), OKS №7 (SIGTRAN/ISUP-R) support by the system core
  • Various integration options for billing systems (CDR export, RADIUS, documented API)
  • SORM interface support – certification for CATE and PABX
  • Installation on any server, including virtual environment
  • Use of proprietary SIP-client for PC and mobile platforms
  • Vendor support (product development upon request, installation on site, 24х7 support, training programs etc.)

RTU Platform is included in the Unified register of Russian computer software of the Ministry of Telecom and Mass Communications of the Russian Federation and is recommended for procurement by government agencies

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Global and Russian call center markets offer great numbers of products and solutions. Along with omni-channel communications platforms there are systems capable of increasing operational efficiency both of an individual operator and of a call center as a whole. 

Voice processing and intellectual decision making provide for reduction of material expenses, easing of secretary and operator workload and seamless call center operations.

Along with its solid experience in design and implementation of intellectual call centers based on equipment by leading manufacturers, SATEL develops proprietary systems for call center automation and will help with integrating interactive voice systems with voice recognition and other supplementary services. 

ATMOSFERA software suite, developed by our software development center, focuses on automating and simplifying work of operators, supervisors and on increasing overall call center efficiency.

ATMOSFERA software suite offers the following benefits: 
  • Single work window for operator work
  • Inegrated access to proprietary Knowledge Base
  • Outgoing campaigns by customers
  • Development and change of customer service scenarios by operators without any involvement of IT specialists
  • Comprehensive call center statistics and business analytics
ATMOSFERA software suite is included in the Unified register of Russian computer software and databases and is recognized as fully compliant with applicable requirements and permitted for procurement by government agencies.
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Enterprise growth brings expansion of internal telecommunications infrastructure and its load. Expanded infrastructure requires more complex records and services. Monitoring and management tools help plan IT infrastructure upgrades and development, cut IT system, service and support costs and also improve service availability levels.

Monitoring and records system enables optimum use of existing corporate resources and avoidance of configuration errors and also significantly simplifies troubleshooting and analysis.

SOVA software suite, developed by our software development center, is designed for automation and simplification of telecom infrastructure maintenance processes.

SOVA software suite is recommended for recording and management of the following services:

  • Address space recording and allocation depending on hierarchy level
  • Active equipment functionality and performance recording and monitoring, including such resource components as ports, VLAN etc.
  • Installed software and equipment configuration recording with software and configuration change control functions

SOVA software suite is listed in the «Unified register of Russian computer software and databases», certified as compliant with all requirements and is recommended for procurement by government agencies.

SOVA solution can be adapted to individual needs of any specific company, and our specialists will implement and support projects of any complexity levels.

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SATEL presents its range of solutions for Smart City system development, including SOVA-ECOR (Rapid Response Center), SOVA-EDDS (Automated system for Central Duty Dispatch Service operations) and SOVA-SRSC (Distributed Situational Center System).

SOVA-CDDS Central Duty Dispatch Service

As per GOST Р 22.7.01-2016 State Standard, the primary purpose for CDDS development is enhanced availability of municipal administrations and services to respond to emergency threats or ongoing emergencies, to provide for efficient interaction of municipal service resources and means during their joint actions to prevent and rectify emergencies and incidents.

  • Emergency messages from private citizens and companies
  • Data collection and processing (including vehicle and facility monitoring data)
  • Collection of data from dispatch services, environment control and monitoring services (monitoring systems) and data distribution between dispatch services
  • Emergency situation data processing and analysis
  • Call response action control

SOVA-RRC Rapid Response Center

The Center provides for prompt warning and response tasks for public security threats, public order and environmental threats, and also for ensuring efficient interaction and coordination of public agencies, first response and municipal services.

  • Central monitoring of public security threats, public order and environmental threats
  • Decision making support
  • Management and interaction coordination
  • Municipality public notifications and information
  • Development of Safe City uniform information environment

SOVA-DSCS Distributed Situational Center System

This is a unique set of means for tools for efficient collection of information in the following areas: government agency procurement, budget performance, tax collections and current regional situation data collection (emergencies, traffic incidents etc.). The solution is open source-based and can be adapted and rolled out for various categories of systems, including highly classified levels of information and Russian CPUs. SOVA-DSCS is included in the Unified register of Russian computer software and databases and is certified as fully compliant with FSO (Federal Protective Service) requirements for Distributed Situational Center Systems.

  • Analysis dashboards
  • Key regional parameter control
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ENERBUS Integration Platform is designed for expedient development of an IT-system for electricity transmission and distribution companies.

ENERBUS is the foundation for an IT-system which is primarily focused on improving management quality and increasing value of available enterprise information. ENERBUS enables seamless flow of information flows between systems and feeds required data to ongoing business processes, providing continuity.

The platform serves as middleware and ensures best IT-system integration opportunities, representing the «nervous system» of an enterprise, tying together business activities and processes, performance of transaction, technology systems and APCS, thus securing interconnected regulation and control functions.

An important feature of the platform is that it is based on highly reliable and scalable solutions and approaches, used both in Russia and abroad. These solutions, on the one hand, are cost-efficient and easy to implement and maintain, are independent of platform and development tools, and on the other hand, are easily scalable, they are easy to develop and adjust to increased requirements and new tasks. The platform ensures simple and easy transition from resolving tasks of a specific enterprise to overall industry objectives. Use of the platform enables effortless development of an integrated system capable of handling big data, data mining and business analytics.

Currently the integration platform can be used to perform the following tasks:

  • Centralized equipment list
  • Automated information exchange between CIMS/MRO and OIC system classes
  • Automated information exchange between CIMS/MRO and APCI FMS system classes
  • Automated information exchange between OIC and APCI FMS system classes

Performance of these tasks provides for:

  • Real-time live network topology information
  • Adequate information for solution of calculation tasks, including network balancing
  • Dynamic topology for productive power supply calculation
  • Accurate information for calculation of losses
  • Sufficient and consistent information for calculation of SAIDI/SAIFI and derivative values

ENERBUS Integration Platform is developed in line with SOA/EDA architecture and provides for simple ways to develop, increase or adjust capabilities both as platform components and applied components. It only takes to create a new component, supporting API platforms, by using ENERBUS framework, and include it into the available modules. Users of the integration platform, represented by their IT-services, receive all the tools required to, for example, change routing rules for this or that data, implement a required manual information input service or embed a new system into the integrated circuit. OSGi containerization and microservice architecture support enables rapid development of new components, simple change development and delivery process. Technologies, supported by the platform, make change implementation delivery up to several times a day, unlike monthly or quarterly changes with most current enterprise systems.

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