Retail & Transit Unit (RTU) is a VoIP platform to manage full-scale local, area, DLD/ILD communications based on IP technology subject to existing national laws. The platform can be used as carrier-grade private branch exchange (PBX), transit PBX, platform for virtual PBX services to endusers.

RTU Platform features a wide range of advanced user functions and can be used for building corporate networks of any level of complexity as a distributed or a private automatic branch exchange (PABX).

• Certified for use in public telecommunications networks
• Implemented either as software or as a software and hardware suite component
• Modular structure enables incremental system performance increase in line with increased loads

RTU Platform is based on scalable modular software, including a set of one or multiple components, depending of Customer objectives:

RTU MTT – traffic transit module (Class 4)
RTU MOA – customer service module (Class 5) 
RTU Client – enduser mobile application (software-based phone)
Virtual PBX Portal – enduser account
RTU Selector – Intercom and conference call module

RTU MTT Traffic Transit Module This is a software switch for telephony VoIP and SS7 traffic transit with extended routing and control fucntions. Major RTU MTT features include session border controller functions – authentication and authorisation, transparent transfer of SIP-requests and network topology hiding, traffic encryption, signalling protocol and media codec conversion.

RTU MOA Customer Service Module This is a software switch for telecom and smart services to endusers. The module is designed for set-up of local communications hubs and PABX.

For corporate customers — internal enterprise communications, including branches and mobile offices with short codes and Centrex services, and also unified communications (videolink, instant messaging, user status control etc.). Optionality to build distributed internal telephone networks for corporate branches.

For telecom operators — telephony services to private endusers, corporate customer services (virtual PBX, virtual office, call centers, facsimile communications, televoting etc.) and SaaS model-based virtual telecom operator set-up.

RTU Client Mobile App RTU Client is a cross –platform enduser app for various online communications for smartphone and tablet use (Android and iOS). The app combines software SIP-phone and videophone functions and also performs as an instant messaging service client.

RTU Client enables use of personal computer, tablet or smartphone as a user terminal supporting audio- and video communications, exchange of instant messages and files, SMS, and also access to voice services and VAS, supported by RTU Platform.

Virtual PBX Portal Intuitive Virtual PBX administrator and enduser interfaces, providing:

• Simplified virtual PBX management for corporate customers
• Web-based phone for incoming and outgoing calls by end user
• Extended virtual PBX functionality for customers (conference calls, voice menus, virtual fax machines, various extensions (incl. regional, DLD/ILD), personnel performance management, conversation recording and easy access to records, financial controls)
• Convenient monetization of telecom operator services
• Workload reduction for telecom operator customer service
• Central management of multiple RTU-based communications hubs in operator network
• Expedient adaptation to Customer corporate branding

RTU Selector RTU Selector is a conference call management module for audio-conferencing. The module enables extraordinary or scheduled conference calls, list-based or manual entry of endusers. During conference calls, participants can for the floor, and call facilitators have broad moderation capabilities.

RTU Platform Implementation Advantages

• Modular architecture
• High performance and call processing speed
• Existing packet-based network used as transport network
• Extensive list of advanced value-added services
• Adaptation options based on customer technical specifications
• Adaptability and existing infrastructure integration based on SIP, H.323, MGCP and H.248 (MEGACO), SS7 (SIGTRAN/ISUP-R) support by the system core
• Various integration options for billing systems (CDR export, RADIUS, documented API)
• Lawful interception (LI) interface support – certification for CATE and PABX
• Installation on any server, including virtual environment
• Use of proprietary SIP-client for PC and mobile platforms
• Vendor support (product development upon request, installation on site, 24х7 support, training programs etc.)

RTU Platform is included in the Unified register of Russian computer software of the Ministry of Telecom and Mass Communications of the Russian Federation and is recommended for procurement by government agencies

Global and Russian call center markets offer great numbers of products and solutions. Along with omni-channel communications platforms there are systems capable of increasing operational efficiency both of an individual operator and of a call center as a whole. 

Voice processing and intellectual decision making provide for reduction of material expenses, easing of secretary and operator workload and seamless call center operations.

Along with its solid experience in design and implementation of intellectual call centers based on equipment by leading manufacturers, SATEL develops proprietary systems for call center automation and will help with integrating interactive voice systems with voice recognition and other supplementary services. 

ATMOSPHERE software suite, developed by our software development center, focuses on automating and simplifying work of operators, supervisors and on increasing overall call center efficiency.

ATMOSPHERE software suite offers the following benefits: 

• Single work window for operator work
• Inegrated access to proprietary Knowledge Base
• Outgoing campaigns by customers
• Development and change of customer service scenarios by operators without any involvement of IT specialists
• Comprehensive call center statistics and business analytics

ATMOSPHERE software suite is included in the Unified register of Russian computer software and databases and is recognized as fully compliant with applicable requirements and permitted for procurement by government agencies.

In the current business world time and money are the most valuable resources. Videoconferencing is a modern technology solution, providing participants, no matter how far across the globe, freely communicate with each other and exchange documents in real time, as if they were in one and the same room.

High-tech and easy to manage videoconferencing systems combine excellent image and sound quality, provide high performance and broad integration opportunities. Such systems can be used for development of both simple and complex videoconferencing systems.

SATEL implements advanced videoconferencing systems, meeting the highest video-telephony criteria and compatible with traditional communications systems and other videoconferencing networks.

Enterprise growth brings expansion of internal telecommunications infrastructure and its load. Expanded infrastructure requires more complex records and services. Monitoring and management tools help plan IT infrastructure upgrades and development, cut IT system, service and support costs and also improve service availability levels.

Monitoring and records system enables optimum use of existing corporate resources and avoidance of configuration errors and also significantly simplifies troubleshooting and analysis.

SOVA software suite, developed by our software development center, is designed for automation and simplification of telecom infrastructure maintenance processes.

SOVA software suite is recommended for recording and management of the following services:

• Address space recording and allocation depending on hierarchy level
• Active equipment functionality and performance recording and monitoring, including such resource components as ports, VLAN etc.
• Installed software and equipment configuration recording with software and configuration change control functions

SOVA software suite is listed in the «Unified register of Russian computer software and databases», certified as compliant with all requirements and is recommended for procurement by government agencies.

SOVA solution can be adapted to individual needs of any specific company, and our specialists will implement and support projects of any complexity levels.

ENERBUS Integration Platform is designed for expedient development of an IT-system for electricity transmission and distribution companies.

ENERBUS is the foundation for an IT-system which is primarily focused on improving management quality and increasing value of available enterprise information. ENERBUS enables seamless flow of information flows between systems and feeds required data to ongoing business processes, providing continuity.

The platform serves as middleware and ensures best IT-system integration opportunities, representing the «nervous system» of an enterprise, tying together business activities and processes, performance of transaction, technology systems and APCS, thus securing interconnected regulation and control functions.

An important feature of the platform is that it is based on highly reliable and scalable solutions and approaches, used both in Russia and abroad. These solutions, on the one hand, are cost-efficient and easy to implement and maintain, are independent of platform and development tools, and on the other hand, are easily scalable, they are easy to develop and adjust to increased requirements and new tasks. The platform ensures simple and easy transition from resolving tasks of a specific enterprise to overall industry objectives. Use of the platform enables effortless development of an integrated system capable of handling big data, data mining and business analytics.

Currently the integration platform can be used to perform the following tasks:

• Centralized equipment list
• Automated information exchange between CIMS/MRO and OIC system classes
• Automated information exchange between CIMS/MRO and APCI FMS system classes
• Automated information exchange between OIC and APCI FMS system classes

Performance of these tasks provides for:

• Real-time live network topology information
• Adequate information for solution of calculation tasks, including network balancing
• Dynamic topology for productive power supply calculation
• Accurate information for calculation of losses
• Sufficient and consistent information for calculation of SAIDI/SAIFI and derivative values

ENERBUS Integration Platform is developed in line with SOA/EDA architecture and provides for simple ways to develop, increase or adjust capabilities both as platform components and applied components. It only takes to create a new component, supporting API platforms, by using ENERBUS framework, and include it into the available modules. Users of the integration platform, represented by their IT-services, receive all the tools required to, for example, change routing rules for this or that data, implement a required manual information input service or embed a new system into the integrated circuit. OSGi containerization and microservice architecture support enables rapid development of new components, simple change development and delivery process. Technologies, supported by the platform, make change implementation delivery up to several times a day, unlike monthly or quarterly changes with most current enterprise systems.

SMART platform is designed for integrated monitoring and diagnostics, as well as for solving tasks of predictive analytics and risk management based on the latest generation machine algorithms. The system is a unified software and hardware solution that identifies critical factors and minimizes possible losses.

Situation-Analytical Center (SAC)

Situational-analytical center for management and control of distributed objects is designed for collection, analysis and visualization of data coming from existing enterprise systems, for intelligent processing of this data, generation of events based on analytical algorithms and machine learning, automation of business processes and reporting.

Digital Dynamic Enterprise Passport

Digital Dynamic Enterprise Passport is a software solution for collecting and analytical processing of information about the state of the enterprise infrastructure in real time with the ability to promptly inform the operation services about emergencies and other abnormal situations.

Geotechnical monitoring system

An information and diagnostic system that provides:

• Visualization and storage of information of monitoring parameters of monitored objects in real time mode

• Maintenance of digital passports of monitoring objects

• Display of measuring instruments on the mnemonic scheme of the monitoring object with the display of measured values

• Color indication of measuring instruments on the mnemonic scheme and interactive map depending on the values of monitored parameters and diagnostic information

• Operational notification in case of abnormal situations

Vizorlabs platform is based on computer vision technologies and represents a cluster of jointly working neural networks, which allows cameras to recognize faces, emotions, objects, determine the routes of employees' movement. In addition, this technology records the activity of people, compliance with safety regulations at the workplace, as well as stores the data, analyzes it and provides predictive analytics.

VizorLabs technologies provide object detection accuracy of 95% in all angles, and the video analytics platform library contains more than 75 ready-to-use detectors. The VizorLabs solution is distinguished by unique action recognition features and wide possibilities of hardware and software integration with other systems.

Purpose of Vizorlabs

• Process monitoring and quality control
  
• Control of work and industrial processes
• Production counting and control
  
• Creation of an automated system for monitoring compliance with occupational health and safety standards (wearing PPE, compliance with work rules, presence on site, etc.) to prevent industrial injuries and control over personnel
• Creation of a system for monitoring sanitary regime (wearing of medical masks) for COVID-19 prevention
  

Benefits of Vizorlabs

• Reduction of costs on HSE control with increased control efficiency
• Reduced costs for fines and compensation for injuries
• Reduction of losses due to repairs and equipment downtime