RTU unified communications platform

RTU Unified Communications Platform (Russian Telephony Unit) is a multi-component solution used for various types of corporate communications. It is a VoIP-platform that allows to implement unified communications services both in the existing infrastructure and receive them "from the cloud".

RTU capabilities

• Voice (Building a sustainable distributed telephone network)
• Video (Proprietary media core processing audio-video streams in high quality)
• Notifications (Wide range of notification delivery methods)
• Chats (Flexible management and various text messaging options)
• Chat Bots and Intelligent IVR (ZIAX's proprietary dialog platform for automating voice and text conversations)
• Speech Recognition and Synthesis (Analytics of 100% of communications in automatic mode based on predefined characteristics)
• Desktop, web and mobile applications (Single client for telephony and videoconferences)
• Omnichannel contact center (Proprietary RTU-Atmosphere unified solution for processing voice and text calls).

Results of RTU implementation

• Reduction of CAPEX/OPEX costs for organization of all types of communications between personnel
• Implementation of new functionality of unified communications and a wide range of audio/video applications, both on the customer's infrastructure and via cloud connections
• Unification and effective management of geographically dispersed departments in a single corporate network
• Increasing employee mobility / Connecting mobile employees

Advantages of RTU

• Modular architecture
• High performance and speed of call processing
• Use of existing packet network as a transport network
• Wide range of modern additional services
• Possibility of customization based on the customer's technical requirements
• Adaptability and integration into existing network infrastructure due to support of SIP, H.323, MGCP and H.248 (MEGACO), OCS #7 (SIGTRAN/ISUP-R) in the system core.
• Various integration options with billing systems (CDR export, RADIUS, documented API)
• Support for SORM interface - certification for PBX and PBXs
• Ability to install on any server, including virtualization environment
• Possibility to use own SIP client on PC and mobile platforms
• Manufacturer's support (product development on request, on-site installation, 24x7 technical support, training programs, etc.)

RTU unified communications platform includes its own line of telephones, that consists of 5 models of IP phones from the basic version to a smart video phone with extensive capabilities. A distinctive feature of RTU phones is their rich functionality and deep integration with the RTU platform, that provides a full range of modern telephone services.