RTU unified communications platform

RTU Unified Communications Platform (Russian Telephony Unit) is a multi-component solution used for various types of corporate communications. It is a VoIP-platform that allows to implement unified communications services both in the existing infrastructure and receive them "from the cloud".

RTU capabilities

  • Voice (Building a sustainable distributed telephone network)
  • Video (Proprietary media core processing audio-video streams in high quality)
  • Notifications (Wide range of notification delivery methods)
  • Chats (Flexible management and various text messaging options)
  • Chat Bots and Intelligent IVR (ZIAX's proprietary dialog platform for automating voice and text conversations)
  • Speech Recognition and Synthesis (Analytics of 100% of communications in automatic mode based on predefined characteristics)
  • Desktop, web and mobile applications (Single client for telephony and videoconferences)
  • Omnichannel contact center (Proprietary RTU-Atmosphere unified solution for processing voice and text calls).

Results of RTU implementation

  • Reduction of CAPEX/OPEX costs for organization of all types of communications between personnel
  • Implementation of new functionality of unified communications and a wide range of audio/video applications, both on the customer's infrastructure and via cloud connections
  • Unification and effective management of geographically dispersed departments in a single corporate network
  • Increasing employee mobility / Connecting mobile employees

Advantages of RTU

  • Modular architecture
  • High performance and speed of call processing
  • Use of existing packet network as a transport network
  • Wide range of modern additional services
  • Possibility of customization based on the customer's technical requirements
  • Adaptability and integration into existing network infrastructure due to support of SIP, H.323, MGCP and H.248 (MEGACO), OCS #7 (SIGTRAN/ISUP-R) in the system core.
  • Various integration options with billing systems (CDR export, RADIUS, documented API)
  • Support for SORM interface - certification for PBX and PBXs
  • Ability to install on any server, including virtualization environment
  • Possibility to use own SIP client on PC and mobile platforms
  • Manufacturer's support (product development on request, on-site installation, 24x7 technical support, training programs, etc.)

RTU unified communications platform includes its own line of telephones, that consists of 5 models of IP phones from the basic version to a smart video phone with extensive capabilities. A distinctive feature of RTU phones is their rich functionality and deep integration with the RTU platform, that provides a full range of modern telephone services.

RTU platform is included in the Unified Register of Russian Computer Programs of the Russian Ministry of Digitalization.