Finance
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Organization of the 1st help desk line in the telephone channel for one of the largest insurance company
Description
- Automating responses to typical calls received by the company's internal services
- Advising on general issues of CMTPL and Fully Comp insurance
- Providing advice on amending and terminating CMTPL insurance contracts by text bot
- Providing information on CMTPL and Fully Comp insurance events
- Providing insurance status at the client's request by loss number or insurance contract number
Results
- Automated processing of 75% of incoming requests
- Increased economic efficiency of the company after implementation of the new solution
- 1 system is equivalent to 6 operators
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Ensuring information security of the bank's IT infrastructure during migration to cloud services
Description
- Conducting an audit of the current state in which vulnerabilities in the corporate information system and associated risks can be identified
- Assessing the system's compliance with external requirements and information security best practices
- Identification of information assets for protection
- Recommendations to improve the state of the information security system
- Protection of information systems deployed in cloud infrastructure
Results
- Ensuring reliable protection of virtual machines and data processed on them through data cryptographic encryption, backups and snapshots
- Ensuring information security in case of information security threats related to unauthorized access to virtual machines by both external parties and cloud infrastructure provider
- Reduced capital and operational infrastructure costs, speed of deployment, flexibility and scalability
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Integration of a robotic trainer into the bank's internal systems to organize internship for new employees
Description
- Training of new employees with the help of robot-trainer
- Improvement of new employees' work efficiency
Results
- Reduced costs of new employees training
- Increased speed of new employee training
- Improved quality of new employees' first days on the job