Finance

  • RTU: Unified communications platform

    Proprietary SATEL software solution for building a stable distributed telephone network of an organization in order to ensure the most effective communication channels.

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  • RTU-Atmosphere: Omnichannel contact center

    Proprietary SATEL software solution for automation of all operations on remote processing of requests using any communication channels to optimize the work of call center operators and improve the efficiency of service to citizens.

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  • RTU-Connect: Video conferencing and corporate messenger

    Proprietary SATEL software solution for organization of interaction between employees within a single communication space.

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  • ZIAX: A dialog platform for chatbots and voice robots

    Proprietary SATEL software solution for the development of voice and text robots that can make possible to optimize the company's business processes and reduce costs by up to 50%.

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  • SOVA: IT infrastructure monitoring

    Proprietary SATEL hardware and software solution for automation and simplification of telecommunications infrastructure operation processes using Internet of Things technologies. The solution helps to reduce the cost of maintenance and support of the information system, as well as to increase the reliability of service provision.

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  • Enerbus: Integration platform

    Proprietary SATEL software solution for unification and exchange of source data of different information systems of the bank in real time.

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  • AccentOS: Infrastructure virtualization

    Proprietary SATEL software solution for creating and managing the bank's cloud infrastructure. Provides virtualization of physical infrastructure elements and full centralized control of the entire infrastructure.

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Finance
  • Organization of the 1st help desk line in the telephone channel for one of the largest insurance company

    Description

    • Automating responses to typical calls received by the company's internal services
    • Advising on general issues of CMTPL and Fully Comp insurance
    • Providing advice on amending and terminating CMTPL insurance contracts by text bot
    • Providing information on CMTPL and Fully Comp insurance events
    • Providing insurance status at the client's request by loss number or insurance contract number

    Results

    • Automated processing of 75% of incoming requests
    • Increased economic efficiency of the company after implementation of the new solution
    • 1 system is equivalent to 6 operators

  • Ensuring information security of the bank's IT infrastructure during migration to cloud services

    Description

    • Conducting an audit of the current state in which vulnerabilities in the corporate information system and associated risks can be identified
    • Assessing the system's compliance with external requirements and information security best practices
    • Identification of information assets for protection
    • Recommendations to improve the state of the information security system
    • Protection of information systems deployed in cloud infrastructure

    Results

    • Ensuring reliable protection of virtual machines and data processed on them through data cryptographic encryption, backups and snapshots
    • Ensuring information security in case of information security threats related to unauthorized access to virtual machines by both external parties and cloud infrastructure provider
    • Reduced capital and operational infrastructure costs, speed of deployment, flexibility and scalability

  • Integration of a robotic trainer into the bank's internal systems to organize internship for new employees

    Description

    • Training of new employees with the help of robot-trainer
    • Improvement of new employees' work efficiency

    Results

    • Reduced costs of new employees training
    • Increased speed of new employee training
    • Improved quality of new employees' first days on the job